When you telephone the surgery the receptionist will take some brief details about yourself including the reason for your appointment. This helps our trained staff decide the best person to deal with your query.
Please be assured that our receptionists are under the same confidentiality laws as the doctors and nurses. Their role is to assess the problem and guide you to the best person to help you.
It is often possible for the doctor to advise and reassure you fully on the telephone or provide a prescription or sick note if necessary - saving you a visit to the surgery.
We offer a varied range of appointments, telephone consultations, pre bookable appointments with a specific doctor up to a week in advance, bookable appointments with a specific doctor on the same day and appointments on the same day on our shared GP clinic where you will see a doctor but we cannot guarantee which doctor you will see.
GP Training Practice
We are also a training practice for 5th year students from Birmingham University. On occasions you may be offered an appointment with a medical student who will do the initial consultation. You will then be seen by one of the Doctors from the practice. You will always be given the opportunity to decide whether you wish to be seen by the medical student