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Noticeboard

You may be already aware, the General Data Protection Regulation (GDPR) 2016 will come into effect on 25th of May 2018.

We have been working hard on ensuring our robust procedures for patient confidentiality are maintained and compliant with the new rules.

Keeping your personal information safe and secure remains a top priority. Our fair processing notice (privacy notice) has been updated and structured in a way to make it easier for you to find what your looking for, whilst still providing you with a bit more detail with as little NHS/legal jargon as possible.

Appointments

pregnant_lady_consultingWhen you telephone the surgery the receptionist will take some brief details about yourself including the reason for your appointment. This helps our trained staff decide the best person to deal with your query.

Please be assured that our receptionists are under the same confidentiality laws as the doctors and nurses. Their role is to assess the problem and guide you to the best person to help you.

It is often possible for the doctor to advise and reassure you fully on the telephone or provide a prescription or sick note if necessary - saving you a visit to the surgery.

We offer a varied range of appointments, telephone consultations, pre bookable appointments with a specific doctor up to a week in advance, bookable appointments with a specific doctor on the same day and appointments on the same day on our shared GP clinic where you will see a doctor but we cannot guarantee which doctor you will see. 

GP Training Practice

We are also a training practice for 5th year students from Birmingham University. On occasions you may be offered an appointment with a medical student who will do the initial consultation. You will then be seen by one of the Doctors from the practice. You will always be given the opportunity to decide whether you wish to be seen by the medical student 

 

 
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