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28 day Prescriptions

Following national guidance, we are changing our prescription policy to only prescribe medicines for a maximum of 28 days at a time.

The benefits are:

  1. More opportunity to review your medicines regularly, which is especially important for long term conditions such as diabetes.
  2. Companies manufacture most medicines in 28 day packs. These have patient leaflets inside and ideally they should be supplied to you as a complete pack. These packs also allow you to check that you have taken all your medication.
  3. Less waste by ensuring that when medicines are stopped/or changed, only the remainder of the 28 day pack will be discarded.

If you have to pay for your prescriptions, you may be able to save money with a Prescription Prepayment Certificate.

For more information on prepayment certificates, contact the NHS Business Services Authority on 0845 850 0030 or visit www.nhsba.nhs.uk

Repeat Dispensing

This is a new way of getting your medicines without having to ask the surgery for a prescription each time.

We will give you up to twelve prescriptions at a time that will be sent electronically to your chosen pharmacy. You can then collect your prescriptions form the pharmacist, without having to come to the surgery.

Your pharmacist will inform you when you have been given you last prescription form the ‘batch’ issued by the surgery, and at that point, you will be asked to contact the surgery for a medication review, this can be done by telephone.

Once you have had your medication review, a further ‘batch’ of prescriptions will be sent to your pharmacy for them to dispense to you.

Please ask your pharmacist for further advice and guidance

Thank you

Long Lane Surgery

Practice Policies

Compliments and Complaints

If you wish to compliment or complain about any aspect of your care, the surgery or just have some feedback for us please feel free to contact or write to the Practice Manager and we will deal with your feedback promptly.

Our Complaints Procedure

Confidentiality of Patient Records

We ask you for information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. Everyone working for the NHS has a legal duty to keep information about you confidential.

Locked blue folderYou may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interests. Whenever we can we shall remove details that identify you.

The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is under a legal duty to keep it confidential.

Guide to how we use your records.

Freedom of Information Act 2000

This Publication Scheme gives a guide to the services provided by the general practitioners and the staff of Long Lane surgery , as required by the Freedom of Information (FOI) Act 2000.

It has been adapted from the model Publication Scheme for General Practitioners, developed by the British Medical Association and the NHS Freedom of Information Project Board, 2003

This Publication Scheme is a description of the information about our General Practitioners and Practice, which is available to the public.  It will be reviewed at regular intervals and we will monitor its effectiveness.

To view more information - please see the below link:

Freedom of Information Publicati

Right and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavoring to keep you healthy.

Zero Tolerance policy

The practice considers aggressive behavior to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault. 



 
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