Long Lane Surgery's appointment system

Our appointment system enables us to deal with patient's concerns quickly as we have a doctor available each working day to assess medical problems on the telephone.

This facility helps us to offer a faster, more efficient and effective service.

So how does the appointment system work?
What if I need to see a nurse?
Who do I need to see?


 

    So how does the appointment system work?

When you telephone the surgery between 8.30am-11.15am and 2pm-4.30pm, the receptionist will take some brief details about yourself including the reason for your appointment.  This helps our trained staff decide the best person to deal with your query.    Please be assured that our receptionists are under the same confidentiality laws as the doctors and nurses.
 

If the receptionist feels that a doctor can assess your problem on the telephone, your details will be passed to the Telephone Doctor.  The Telephone Doctor may speak to you straight the way or call you back.  Their role is to assess the problem and guide you to the best person to help you.
 

It is often possible for the doctor to advise and reassure you fully on the telephone or provide a prescription or sick note if necessary - saving you a visit to the surgery.  They can also book appointments in advance for you if required.

 

    What if I need to see a nurse?

We still offer appointments which can be booked in advance with our Nursing Team and also appointments which can be made on the day - giving you more choice and flexibility.

 

    Who do I need to see?

We understand that it can be confusing when choosing the right person to treat your problem, so we have provided the following handy checklist to help you decide.

NURSE Asthma annual review
COPD annual review
Diabetic annual review
Healthy heart annual review
Contraception follow up (not new contraception/ changes to the pill)
Smears
Spirometry
Travel advice and injections
Painless hearing loss
HEALTHCARE ASSISTANT Blood pressure checks
Giving up smoking advice
Lifestyle referrals
New patient medicals
DISTRICT NURSE B12 Injections
Dressings
Removal of stitches
PHARMACIST Medication advice
Coughs, colds, sore throats including 'flu'
Thrush, period pains, bloating and cystitis
Upset stomachs such as diarrhoea, constipation and indigestion
Skin complaints such as acne, dandruff, athlete's foot and corns
MIDWIFE Antenatal review appointments
Practical pregnancy and newborn problems
HEALTH VISITOR Child development
Families with children under 5 years
OPTICIANS Any problems with vision
DENTIST All dental problems
PHYSIOTHERAPIST Lower back pain
Muscle problems
CHIROPODIST All foot problems including ingrowing toenails
DOCTOR All other medical problems
PRACTICE MANAGER Complaints or compliments about the practice, staff or appointment system
Suggestions to improve our service

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