Long Lane Surgery's appointment system

Our appointment system enables us to deal with patient's concerns quickly as we have a doctor available each working day to assess medical problems on the telephone.

This facility helps us to offer a faster, more efficient and effective service.

So how does the appointment system work?
What if I need to see a nurse?
Who do I need to see?

 

    So how does the appointment system work?

When you telephone the surgery between 8.30am-11.15am and 2pm-4.30pm, the receptionist will take some brief details about yourself including the reason for your appointment.  This helps our trained staff decide the best person to deal with your query.    Please be assured that our receptionists are under the same confidentiality laws as the doctors and nurses.
 

If the receptionist feels that a doctor can assess your problem on the telephone, your details will be passed to the Telephone Doctor.  The Telephone Doctor may speak to you straight the way or call you back.  Their role is to assess the problem and guide you to the best person to help you.
 

It is often possible for the doctor to advise and reassure you fully on the telephone or provide a prescription or sick note if necessary - saving you a visit to the surgery.  They can also book appointments in advance for you if required.

 

    What if I need to see a nurse?

We still offer appointments which can be booked in advance with our Nursing Team and also appointments which can be made on the day - giving you more choice and flexibility.

 

    Who do I need to see?

We understand that it can be confusing when choosing the right person to treat your problem, so we have provided the following handy checklist to help you decide.

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